Free UK shipping. Orders placed before 4:00 PM London time are processed in 1–2 business days. Orders are fulfilled and shipped Monday–Friday. Transit time is 4–6 business days, giving an estimated total delivery time of 5–8 business days.
Eligible new, unused items can be returned or exchanged within 30 days of delivery. Returns are made by mail. For change-of-mind returns, return postage is the customer’s responsibility. There is no restocking fee. Approved refunds are processed within 7 days after the returned item is received and reviewed.
If an item is faulty, damaged or incorrect, please contact us first. Your statutory rights are not affected.
Need help before or after ordering? Email support@zexov.store or call +44 7440 614904.
Customer service: Monday–Friday, 9:00 AM–5:00 PM London time. We aim to respond within 1 business day.
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Product & Order FAQs
How long does UK delivery take?
Our estimated total delivery time is 5–8 business days. This includes 1–2 business days handling and 4–6 business days transit. Orders are processed and shipped Monday–Friday.
Can I return or exchange my order?
Yes. Eligible new, unused items can be returned or exchanged within 30 days of delivery. See our Return & Refund Policy for full details.
Who pays the return postage?
For change-of-mind returns, return postage is the customer’s responsibility. If your item is faulty, damaged or incorrect, contact us first so we can help. Your statutory rights are not affected.
How can I contact Zexov?
Email support@zexov.store or call +44 7440 614904. Customer service is available Monday–Friday, 9:00 AM–5:00 PM London time, and we aim to respond within 1 business day.