Payment Policy

This policy explains payment information for orders placed on zexov.store for delivery within the United Kingdom.

Currency

Prices for the UK store are shown in pounds sterling (GBP). Standard UK shipping is free on all products.

Payment Methods

The payment methods currently available are displayed at checkout. Payment is processed through Shopify and/or the payment provider selected at checkout. Only use a payment method that you are authorised to use.

Payment Security

Payment providers use their own secure systems to process payment details. Zexov does not intentionally store full payment-card numbers or security codes on its own systems.

Order Confirmation

After a successful order, an order confirmation is sent to the email address provided at checkout. Please review the products, total and delivery address and contact us promptly if anything appears incorrect.

Failed or Pending Payments

If a payment fails or remains pending, your card issuer or payment provider may be able to explain the status. If you need assistance with an order, contact us with the order details, but do not send full card numbers or security codes by email or phone.

Refunds

Approved refunds are returned to the original payment method. After an eligible returned item is received and checked, Zexov processes the approved refund within 7 days. Your bank or payment provider may take additional time to display the credit. See our Return & Refund Policy for full details.

Customer Service

Email: support@zexov.store
Phone: +44 7440 614904
Address: 8 Smyth St, Fishguard SA65 9LG, United Kingdom
Working days: Monday–Friday
Hours: 9:00 AM–5:00 PM London time (GMT/BST as applicable)
Response time: Within 1 business day
Order cut-off: 4:00 PM London time