Frequently Asked Questions

About Zexov

What does Zexov sell?
Zexov offers modern fashion essentials including outerwear, knitwear, shirts, footwear and accessories.

Where is Zexov based?
Our customer-service address is 8 Smyth St, Fishguard SA65 9LG, United Kingdom.

Shipping

Where do you deliver?
We currently deliver within the United Kingdom to the delivery address provided at checkout.

How much is shipping?
Standard UK shipping is free on all products, with no minimum spend.

How long does delivery take?
Estimated total delivery time is 5–8 business days: 1–2 business days handling plus 4–6 business days transit. Handling and shipping days are Monday–Friday.

What is the order cut-off?
4:00 PM London time. Orders placed after the cut-off begin processing the next business day.

Will I receive tracking?
When tracking is available, it is sent after dispatch. The first carrier scan can take 24–48 hours to appear.

Returns, Exchanges & Refunds

Can I return a product if I change my mind?
Yes. Eligible non-defective products can be returned within 30 days of delivery, provided they meet the new and unused condition requirements.

What if an item is faulty, damaged or incorrect?
Contact us promptly with your order details. We accept returns for defective products and will provide return instructions. This does not affect your statutory rights.

Do you accept exchanges?
Yes. Eligible new and unused items can be exchanged within the same 30-day window, subject to availability.

How are returns sent?
Returns are accepted by mail. The customer is responsible for arranging and paying for the return label/postage unless applicable law requires otherwise.

Is there a restocking fee?
No. We do not charge a restocking fee.

How long do refunds take?
After an eligible returned item is received and checked, Zexov processes the approved refund to the original payment method within 7 days. Your bank or payment provider may take additional time to display the credit.

Customer Service

Email: support@zexov.store
Phone: +44 7440 614904
Hours: Monday–Friday, 9:00 AM–5:00 PM London time (GMT/BST as applicable)
Response time: Within 1 business day